Last updated: 7 October 2026
We want you to be happy with your purchase. If a book or guide you bought from MDES (operated by Ezekiel Henrick Magehema, Mbeya, Tanzania) does not meet your expectations, you may request a refund within 30 days of your purchase date.
For card and PayPal purchases, Paddle (our Merchant of Record) handles refunds — reply to your Paddle receipt email or use the support link in it, and mention your order details. For mobile-money (Snippe) purchases, contact us via the WhatsApp links on our home page with your name, the book you bought, and the phone number you paid with.
Approved refunds are returned to your original payment method. Card refunds typically appear within 5–10 business days depending on your bank. After a refund, your licence to the material ends and we ask you to delete any downloaded copies.
If your download link did not arrive or does not work, contact us first — we will make sure you receive what you paid for. A delivery problem is always fixed or refunded.